Havelock Hunter Stockbrokers Ltd strives to provide the highest quality of service to all clients. Our ethos is to place ourselves in the same position as our clients and to provide the same level of service, as we would expect ourselves. A great deal of our business strength and reputation has grown on personal recommendation by satisfied clients. We would very much like it to continue to do so.

Should clients ever feel our service levels are lacking in anyway what-so-ever we would very much like to hear from them. It is only through client feedback that we can implement changes to enhance our service further.

In the event that clients are unhappy with any part of the service they have received from Havelock Hunter Stockbrokers Ltd, or any of its representatives, they should inform us immediately. Although rare, client complaints are treated very seriously. A complaint should initially be directed to the representative with whom the problem arose, and hopefully can be rectified quickly and simply at this stage. If, however, a client feels the need to talk to a different person about the issue in question we ask them to contact either James Havelock Andrews or Robert Hunter - both of whom are directors of Havelock Hunter Stockbrokers Ltd.* The directors will perform a full investigation into the matter and explain their findings in writing. If the client is not completely happy with the response, official procedures exist whereby an independent investigation into the circumstances arising to the complaint can be requested by contacting the Financial Ombudsman. Details of the correct procedure for making a complaint to the Financial Ombudsman can be found on their website, which can be located by following the links found below:

Regulatory Bodies

*As well as taking details of your complaint over the telephone, the directors of Havelock Hunter Stockbrokers Ltd may ask you to explain your position in full in writing.